SHIPPING & RETURNS
SHIPPING & RETURNS POLICY
SHIPPING
All orders ship from Arequipa, Peru via:
DHL - the international price
**NOTE: Orders to Switzerland**
As per Swiss regulations, all jewelry shipped to Switzerland requires a special Hallmark stamp. This stamping process is done once orders are received and add an additional 3-4 weeks to orders going to Switzerland.
***Please note- due to delays from COVID-19, all DHL orders are expected within 7-10 business days.***
We normally process and dispatch all orders within 7 days of being placed if the item is in stock. Should the item not be in stock we will email you within 24-48 hours.
We can not take responsibility for packages that are lost, stolen, or delayed through the postal system.
CUSTOMS & DUTY
International orders may be subject to local charges. Any customs or import duties are charged once the parcel reaches its destination country. *** These charges must be paid by the recipient of the parcel.*** We have no control over these charges and cannot predict what they may be. Ananda Soul cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. Ananda Soul will not process any refunds on returning parcels that have been sent back initiated by the shipping company because the customer refuses to pay potential custom clearance.
RETURN & EXCHANGE POLICY
Due to some border and shipping restrictions based on the current COVID-19 situation we have limited ability to process returns and exchanges. All returns and exchanges can take an extended amount of time.
Order Cancellations or Changes: We work as quickly as possible to process and fulfill your orders and get your jewelry to you as quickly as possible. Due to courier limitations, we are unable to cancel or make any changes to your order once it has been shipped. If you need to make any changes or cancel your order, please contact us right away at zara@megenius.com at the time of placing your order. Cancellation requests due to the customer declining the customs charges will not be processed. *Please note, all custom pieces are non-refundable. *
How to Return your Order: In order to return your product, you must notify us through our contact page we will then email you within 168 hours with instructions for returning your item.
Items returned to us MUST be deemed by us to be in their original condition and packaging before a refund will be issued. MeGenius will only refund return regular mail postage IF you are returning an incorrect or defective item. For all other returns please kindly ensure that sufficient postage is affixed to the package. Any return postage or shipping charges paid by MeGenius for packages that are not for incorrect or defective items will be deducted from the refund provided. Please send your returns in their original packaging to:
MeGenius LTD,
Calle Misti 602, Condominio Yanahuara
Arequipa, Peru 04017
Please send your return items in a rigid cardboard box or bubble-padded envelope for your protection. We recommend that you insure your package as we are not responsible for product returns that arrive to us damaged, and will not credit you for these items. Items returned to us in a standard unpadded envelope are almost certain to be damaged by the postal service.
LOST PARCELS & DELIVERY ISSUES
MeGenius LTD cannot be responsible for any orders delivered to incorrect addresses due to customer error. If we do not receive correct shipping information at the time of your order or within 24 hours of your order being placed, we are not liable for any costs incurred to retrieve or resend your order or for any lost or irretrievable packages. Any delivery issues or lost packages are the responsibility of the customer. In the case of a lost package, we will do everything in our power to correspond with the respective couriers to retrieve your package or to file a claim for the value of the goods. Any extra costs incurred by MeGenius LTD are the responsibility of the customer.
CHARGEBACKS AND BANK DISPUTES
Any chargebacks or disputes filed by a customer to their bank before corresponding with MeGenius LTD will be considered in poor faith. MeGenius will do everything in its power to resolve the issue directly with the customer as per the policies above. Chargebacks or Disputes may extend this process by several months before any refunds or resolutions can be made. Any costs incurred by MeGenius LTD due to chargebacks or disputes are the responsibility of the customer.
*** By completing a purchase through our online store, you agree to all the terms and conditions listed above. ***